¶ General
¶ Where are your servers located?
Our servers are located in the Netherlands (Hosted by Leaseweb).
¶ Which applications do you support ?
We support over 98+ one-click applications. You can find the application list here.
¶ Do you offer root access?
We offer sudo access, using which you can perform most tasks that requires root such as installing extra applications via package manager. However, you cannot install docker/systemd or any hypervisor. As an alternative to systemd, you may use supervisord. Also note that abusing server resources is prohibited.
¶ What happens if I exceed my bandwidth allocation?
¶ 1Gbps Plans
Your download speed will be reduced to 20Mbps and upload speed will be reduced to 10Mbps.
¶ 10Gbps Plans
Your download speed will be reduced to 20Mbps and upload speed will be reduced to 10Mbps.
¶ What is counted towards bandwidth quota?
Currently, downloads via HTTP/FTP (Complimentary File Browsers named as Simple Browser, Advanced Browser (A.K.A Adv Browser) and Pre-Installed FTP Server) is an exception. All other traffic is counted towards your quota.
The quota limit can be applied to either incoming traffic or outgoing traffic, also known as download/upload quota. You can find quota limitation type in your control panel.
FileBrowser App listed on the Application Manager page is not an exception.
¶ How can I purchase additional bandwidth?
You can purchase additional bandwidth here. You need to have an active product/service to be able to view/purchase additional bandwidth from this page.
¶ I purchased additional bandwidth, but it hasn’t been credited yet. How long does it take?
As of now, the allocation of additional bandwidth orders is processed manually. We kindly request customers to allow a minimum of 24 hours for the credited bandwidth to be reflected in their accounts. If you are not willing to wait, please refrain from placing an order for additional bandwidth.
¶ How can I transfer files from my previous provider?
As soon as your GigaDrive has been activated, Simply navigate to the Application Manager page of your dashboard and install filezilla. Then, you can connect to your old GigaDrive via FTP within the filezilla app and transfer all your files. Please note that, filezilla app is available for installation on your GigaDrive. So, you do not need to install it on your computer.
¶ How to diagnose slow transfer speeds?
-
Install LibreSpeed from the application list and run a speedtest. This will show the maximum speed you can expect when transferring files to and from your GigaDrive. Please note that the speeds displayed in the results will be in Mbps, while most applications display speeds in MBps (1 MBps = 8 Mbps). You can use this conversion tool for reference.
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If you find that the speeds you are experiencing differ significantly from the speed shown in the speedtest results from Step 1, you can try one of the following steps:
- Try connecting to the Simple Browser or Alternative Browser available from your GigaDrive’s Dashboard using one of our recommended download managers:
- JDownloader (Windows, Linux, MacOSX, Synology NAS)
- Internet Download Manager (IDM) (Windows)
- Xtreme Download Manager (XDM) (Windows)
- Free Download Manager (FDM) (Windows, Linux, MacOS, Android)
- If you prefer connecting over FTP, then you can either use one of the above download manager or use LFTP4WIN deployment tool which will install WinSCP and lftp for maximum possible FTP transfer speed.
- If your transfer speeds are still not meeting your expectation while following the previous steps and you are on a Windows host, try opening Command Prompt with Administrative Privileges and run the following command:
- Try connecting to the Simple Browser or Alternative Browser available from your GigaDrive’s Dashboard using one of our recommended download managers:
netsh interface tcp show global
If the Receive Window Auto-Tuning Level is set to “Disabled,” run:
netsh interface tcp set global autotuning=normal
then reboot your system.
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You can also try running the MTR network utility for Linux, Mac, and Windows by following this guide.
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Finally, you can attempt to install and connect to your GigaDrive using one of the VPN profiles that can be installed from the applications list, OpenVPN and Wireguard. We recommend Wireguard for its lightweight nature and typically faster speeds.
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If none of the previous steps successfully resolves your issue, please open a support ticket from your Dashboard and include a copy of the results from the MTR test you ran in the previous steps. A member of the support team will assess your connection and provide additional steps for you to try.
¶ How do I fix login issues to the dashboard?
- Reset your password using this page or this page.
- Then make sure your email address is same on this page and on this page as well.
- That should fix your login issues. If you are still having issues, send us an email using the Contact Us page.
¶ How can I upgrade my plan?
- Navigate to your Box Manager page and Click the
Upgradebutton at the bottom of the page. - Carefully read all the notes regarding the upgrade process and then click proceed.
- Select one of the available plans that are listed for upgrade and make the payment to complete your upgrade order.
If your preferred plan is not available for upgrade then we do not handle upgrades for those plan(s) from your current plan. Generally we can upgrade you to any plan if you are okay with a completely new account without any of your old data.
Your server Hostname, IP Address, Application Passwords may or may not change due to this upgrade process. This is due to the fact that your current server may not have any available slot(s) for the plan you’ve requested to upgrade.
We try our level best to ensure that the upgrade process goes smoothly. However, in some cases old application data/settings may not work/get reset due to various technical issues including/not limited to application version mismatch etc.
If you are not comfortable with such issues, please purchase a new account instead of upgrading.
¶ How long does it take to upgrade my account?
- Upgrade orders are currently processed manually and this will be handled by one of our staff.
- It can take upto 24-48 hours to process your upgrade order which depends on the total disk space usage of your account.
- During the upgrade process your account will be paused to prevent data inconsistency. This means you will not be able to access your apps until the upgrade is finished. Your account status will be set to Pending during the process.
¶ How can I downgrade my plan?
Currently, we do not support downgrades for various technical reasons. However, you can order a new slot and follow this guide to transfer your old data easily.
¶ Apps
¶ How can I upload files to Google Drive?
You need to install rclone and connect your google drive for this purpose.
¶ How can I batch rename multiple files?
You can install Filebot on your GigaDrive using the Application Manager for this purpose.
¶ How can I restart all apps?
- Navigate to the GigaDrive Manager page. Click the Reboot button and check the Additional Apps option.
- Then click Request Reboot to reboot the webserver.
This process is executed in the background and it may take upto 10-15 minutes to reboot all the apps. So, wait before you try to reboot all apps again.
¶ How can I restart my webserver?
- Navigate to the GigaDrive Manager page. Click the Reboot button and check the Webserver option.
- Then click Request Reboot to reboot the webserver.
¶ How do I reinstall an application from scratch?
This process will remove any previous application settings/configurations and reinstall the application without any previous customization. It will not remove any regular files downloaded via the app, unless you have downloaded those files to your
.appdatadirectory or/configdirectory.
- Navigate to the Application Manager page.
- Let’s say we want to reinstall filebrowser application from sctrach. Type the app name in the search box at the top-right corner.
- So, we will need to find the reinstall button for this application and click it.
- Turn on the both options
Clear AppdataandForce Reinstall. The clickreinstall.
- This process may some time (upto 5 minutes) depending on the server load. If this fails, follow the next FAQ guide.
¶ How do I install and application from scratch?
This process will remove any previous application settings/configurations and reinstall the application without any previous customization. It will not remove any regular files downloaded via the app, unless you have downloaded those files to your
.appdatadirectory or/configdirectory.
- Navigate to the Application Manager page.
- Let’s say we want to reinstall filebrowser application from sctrach. Type the app name in the search box at the top-right corner.
- Find and click the
Uninstallbutton for the same application.
- Turn on the both options
Clear AppdataandForce Reinstall. The clickUninstall.
- Once you get a success message, Close the popup window. Find and click the install button.
- Turn on the option
Clear Appdata. The clickInstall.
¶ How do I fix a 502 Bad Gateway error while accessing an application?
Some application requires 5 - 10 minute to properly initialize after a clean installation. So, if you have just installed an application then you need to wait for few minutes before you can access it. You can periodically check for application state on the application status page. As soon as the Application State becomes you should be able access your application.
If the previous solution does not work, then
- Force Uninstall the application and install it with Clear Appdata turned on.
- Restart the webserver.
Make sure your account has enough disk space before you perform any of the steps mentioned above. If your disk space usage is full, you can login using FTP and delete unnecessary files. Then try above-mentioned steps.
¶ How do I fix a 504 Gateway Timeout error while accessing an application?
Simply reboot the application using the Application Manager page.
¶ How do I fix a 404 Not Found error while accessing an application?
Simply restart your webserver.
¶ How do I fix the error “Error: Failed to activate the application”?
- Uninstall the application with Force Uninstall turned on. In case of pureftpd you may need to do this atleast 3-4 times.
- Then Install it again.
¶ How do I change the default bittorrent client of my GigaDrive?
- Navigate to the GigaDrive manager page and click
Switch Default Clientunder theService Menusubsection located at bottom of the page.
- Then choose your preferred client and click
Switch.
- Once done, click the
Rebootbutton under theService Menusection. Please note that you can only use two(2) torrent client at a time (rTorrent + any other).
¶ Why I’m unable to download files to my GigaDrive even though I have enough disk space?
Some application especially bittorrent file transfer apps such as rTorrent, Deluge, qBittorrent, Transmission etc has Pre-Allocation enabled by default. This means if you add a 10GB file for download then it will consume and reseve 10GB disk space irrespective of the downloaded amount.
If you have lots of incomplete downloads which are stuck at 0%, then those downloads will consume disk space equivalent to their total file size.
¶ How can I update plex to the latest version?
To prevent bugs & stability issues, we do not provide the latest plex version. Plex is always locked to a specific version of our choice.
However, if you still want the latest version, you can do so at your own risk.
To get the latest version you need to enable the automatic update option during installation. If you already have an existing plex installation, you need to reinstall plex from your dashboard. The automatic update process only works when you reboot the plex instance.