¶ General
¶ Where are your servers located?
Our servers are located in the Netherlands (Hosted by Leaseweb).
¶ Which applications do you support ?
We support over 90+ one-click applications. You can find the application list here.
¶ Do you offer root access?
We offer sudo access, using which you can perform most tasks that requires root such as installing extra applications via package manager. However, you cannot install docker or any hypervisor. Also note that abusing server resources is prohibited.
¶ Do you have block any bittorrent tracker(s)?
No, we do not block any BitTorrent tracker(s) whether it is a public tracker or a private tracker.
¶ What happens if I exceed my bandwidth allocation?
¶ 1Gbps Plans
Your download speed will be reduced to 20Mbps and upload speed will be reduced to 10Mbps.
¶ 10Gbps Plans
Your download speed will be reduced to 20Mbps and upload speed will be reduced to 10Mbps.
¶ What is counted towards bandwidth quota?
Currently, downloads via HTTP/FTP (Complimentary File Browsers named as Simple Browser, Alternative Browser and FTP Server) is an exception. All other traffic is counted towards your quota.
FileBrowser App listed on the Application Manager page is not an exception.
¶ How can I transfer files from my previous provider?
As soon as your seedbox has been activated, Simply navigate to the Application Manager page of your dashboard and install filezilla. Then, you can connect to your old seedbox via FTP within the filezilla app and transfer all your files. Please note that, filezilla app is available for installation on your seedbox. So, you do not need to install it on your computer.
¶ How do I fix login issues to the dashboard?
- Reset your password using this page or this page.
- Then make sure your email address is same on this page and on this page as well.
- That should fix your login issues. If you are still having issues, send us an email using the Contact Us page.
¶ How can I upgrade my plan?
- Navigate to your Box Manager page and Click the
Upgradebutton at the bottom of the page. - Carefully read all the notes regarding the upgrade process and then click proceed.
- Select one of the available plans that are listed for upgrade and make the payment to complete your upgrade order.
If your preferred plan is not available for upgrade then we do not handle upgrades for those plan(s) from your current plan. Generally we can upgrade you to any plan if you are okay with a completely new account without any of your old data.
¶ How long does it take to upgrade my account?
- Upgrade orders are currently processed manually and this will be handled by one of our staff.
- It can take upto 24-48 hours to process your upgrade order which depends on the total disk space usage of your account.
- During the upgrade process your account will be paused to prevent data inconsistency. This means you will not be able to access your apps until the upgrade is finished. Your account status will be set to Pending during the process.
¶ How can I downgrade my plan?
Currently, we do not support downgrades for various technical reasons. However, you can order a new slot and follow this guide to transfer your old data easily.
¶ Apps
¶ How can I upload files to Google Drive?
You need to install rclone and connect your google drive for this purpose.
¶ How can I batch rename multiple files?
You can install Filebot on your seedbox using the Application Manager for this purpose.
¶ How can I restart my webserver?
- Navigate to the Seedbox Manager page. Click the Reboot button and check the Webserver option.
- Then click Request Reboot to reboot the webserver.
¶ How do I fix a 502 Bad Gateway error while accessing an application?
Some application requires 5 - 10 minute to properly initialize after a clean installation. So, if you have just installed an application then you need to wait for few minutes before you can access it. You can periodically check for application state on the application status page. As soon as the Application State becomes you should be able access your application.
If the previous solution does not work, then
- Force Uninstall the application and install it with Clear Appdata turned on.
- Restart the webserver.
¶ How do I fix a 504 Gateway Timeout error while accessing an application?
Simply reboot the application using the Application Manager page.
¶ How do I fix a 404 Not Found error while accessing an application?
Simply restart your webserver.
¶ How do I fix the error “Error: Failed to activate the application”?
- Uninstall the application with Force Uninstall turned on. In case of pureftpd you may need to do this atleast 3-4 times.
- Then Install it again.
¶ How do I change the default bittorrent client of my seedbox?
- Navigate to the seedbox manager page and click
Switch Default Clientunder theService Menusubsection located at bottom of the page.
- Then choose your preferred client and click
Switch.
- Once done, click the
Rebootbutton under theService Menusection. Please note that you can only use two(2) torrent client at a time (rTorrent + any other).
¶ How do I add a new tracker to my irssi application?
- Simply login to your seedbox storage using FTP.
- Navigate to the following directory and upload your tracker file with
.trackerextension./storage/.appdata/irssi/scripts/AutodlIrssi/trackers
The
.appdatafolder is hidden. If you are using filezilla, then you may need to enableServer>Force showing hidden filesoption to view that directory or you can just enter the above path directly within theRemote Sitetext box.
¶ How can I update plex to the latest version?
To prevent bugs & stability issues, we do not provide the latest plex version. Plex is always locked to a specific version of our choice.
However, if you still want the latest version, you can do so at your own risk.
To get the latest version you need to enable the automatic update option during installation. If you already have an existing plex installation, you need to reinstall plex with Clear Appdata which will remove all your previous configuration. The automatic update process only works when you reboot the plex instance.